Help! Something is Missing!

The UMW IT department and Instructure tech support have migrated all the fall 2010, spring 2011, and summer 2011 (after summer is complete) Blackboard courses onto the new Canvas system for you! Yeah!

But what happens if you log into your old course (now in Canvas) and find something is missing!

Two alternatives:

  1. If you do this before July 28, 2011, Blackboard will still be available to you and you can log into Blackboard and download the missing item.
  2. If you do this after July 28, then Blackboard will not be available.  In that case, here is what you do:

After July 28, to find a missing image or Word document or PowerPoint that somehow did not get transferred into Canvas during the course migration process, ask UMW IT to give you a copy of your old Blackboard course in Blackboard “export” format.

I am missing this image:

Ask UMW IT for your course in “Export” format:

The export will be a zip file. Unzip it!

Look inside the unzipped folder:

You may need to look into several folders, but your image will be here somewhere:

Once you find the missing image, you can upload it into Canvas and place it where it belongs.

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